FAQs

We hope that all the information provided below will answer any queries you may have. If however you are still unsure, we would be more than happy to hear from you. Please e-mail [email protected] or call +44 (0) 20 3397 8402.

ORDERING
SHIPPING
GIFTS
RETURNS POLICY
PRODUCT INFORMATION

ORDERING

How do I place an order?
To order simply go to ‘SHOP’ and a drop down menu will appear where you can choose whether you would like to browse ‘BY STYLE’, ‘BY COLLECTION’, or ‘BY STONE.’

You will then be directed through to browse our products. When you have found the product you would like to buy, click ‘ADD TO BASKET’. Your item will then be automatically added to your basket. If you would like to purchase more products then you can continue browsing, otherwise click ‘GO TO CHECKOUT’ which appears in the top right hand corner of your screen.

You will be directed to a page which will display a summary of your order. To complete your order, fill in your details and click ‘PURCHASE’ and you will be directed to a secure page hosted by PayPal where you have the option to pay through a PayPal account or if you do not hold a PayPal account you will be able to select the option to pay with debit or credit card.

Is it safe to order online?
Your order is as secure as it possibly can be. Your personal information will be protected and encrypted in a secure host environment provided by our payment provider WorldPay. WorldPay is fully compliant with payment card industry data security standards (PCI DSS).

What payment methods do you accept?
We accept Visa, Visa Debit, Visa Electron, MasterCard and Maestro (UK).

How will I know if my order has been processed?
Once you have completed your order you will be sent a confirmation e-mail within 24 hrs. If you have not received a confirmation e-mail within 24 hrs, please e-mail [email protected] or call +44 (0) 20 3397 8402.

Can I cancel my order?
If you wish to cancel your order please contact us immediately otherwise your order may have been processed and it may be too late. E-mail [email protected] or call +44 (0) 20 3397 8402.

Can I add another item to my order after I have placed it?
Yes, in most circumstances it will be possible. Please call +44 (0) 20 3397 8402 within 2 hours of your original order, otherwise your order may have been processed and it may be too late.

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SHIPPING

How long will it take to receive my order?
We aim to ship orders all orders within 1-2 working days,* unless otherwise stated in the product description.

*Please note that all orders placed between 8th – 22nd August 2014 will be despatched within 7 working days. 

For UK Delivery items will arrive the next working day from when your order is despatched and for International Delivery your order will arrive within 7-10 days.

How much will delivery cost?
All orders sent within the UK are sent via Special Delivery, which is a fully trackable service and requires a signature on arrival. A delivery charge of £5.95 will be added to your order at the checkout.

For International Delivery we send orders via Royal Mail Airsure, which is a trackable service. A delivery charge of £12.00 will be added to your order at the checkout.

I need my order urgently what do I do?
If you require your item urgently please contact us via e-mail [email protected] or call +44 (0) 20 3397 8402 and every effort can be made to despatch your item as quickly as possible.

Can my order be sent to a different address from my billing address?
Of course, at the checkout you will be given the option to add a different delivery address. If your item is a gift for someone and you would like to include a personal message please e-mail [email protected] or call +44 (0) 20 3397 8402 (please also see the gifts section below).

The item(s) in my order arrived damaged, what should I do?
Every effort is made to ensure that your jewellery is packaged securely and arrives in the condition in which it leaves us. If however for some reason you should receive items that are not in perfect condition, please contact us within 24 hrs of receipt. E-mail [email protected] or call +44 (0) 20 3397 8402 quoting your order number.

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GIFTS

How will my order be packaged?
There is no need to worry about gift-wrapping as each item is individually packed in a Davina Combe Jewellery box at no additional cost and will arrive with a complimentary care card.

My order is a gift for someone, is it possible for it to be sent straight to them?
Of course, at the checkout you will be given the option to add a different delivery address. If you would like to include a personal message with your order please e-mail [email protected] or call +44 (0) 20 3397 8402 immediately after placing your order.

Help! I need to buy a gift for my girlfriend/wife/mother/sister/aunt, what would you suggest?
Do not panic – we are here to help. If you are lost on what to buy or are finding it hard to decide, please do not hesitate to get in touch and we will be more than happy to advise you. You can e-mail [email protected] or call +44 (0) 20 3397 8402. We look forward to hearing from you.

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RETURN POLICY

What is your Christmas returns policy?
For items brought through our website throughout December you will have until 11th January 2013 to return them either for an exchange or refund. To ensure that you are eligible for a refund you must have proof of purchase (original invoice number), there must be no evidence of wear and you must return the item in all of its original packaging. After this date our standard returns policy will resume.

What is your returns policy?
We hope that you are pleased with your item, but, if you are not then you may return it to us for a refund or exchange it for another item of jewellery within 7 days of receipt

To return your item to us simply e-mail [email protected] or call +44 (0) 20 3397 8402 quoting your order number and you will be advised on how to proceed. Please see our Delivery & Returns for more information on our returns policy.

Please note that for reasons of hygiene, we are unable to offer refunds or exchanges on earrings.

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PRODUCT INFORMATION

What is Gold Vermeil?
Gold vermeil (pronounced ver-may) is a term used to describe sterling silver metal that has been plated with gold. To be considered Gold vermeil the base metal must be sterling silver and the gold must be at least 10ct and around 1.5 microns thick. Please see Jewellery Care for information on looking after your jewellery.

What are the benefits of Gold Vermeil?
Gold vermeil is a fantastic metal since it is comparable in appearance to pure gold but is significantly more affordable whilst still of high quality. Equally Gold vermeil jewellery is safe for people with nickel allergies or sensitivity to other metals.

I really want to buy one of your pieces but it is out of stock, when will it be available?
If an item is out of stock the best thing to do is e-mail [email protected] or call +44 (0) 20 3397 8402 and we will be happy to inform you of when a product will be back in stock.

How do I know what ring size I am?
Our rings are available in a wide variety of sizes from a UK size J to N. If possible, please visit a local jeweller to ensure that you choose the correct size. Please note that finger sizes can change depending on how hot or cold your hands are.

Alternatively please measure the circumference of your finger and refer to our ring-sizing guide below. If you are still unsure please e-mail [email protected] or call +44 (0) 20 3397 8402 and we will be more than happy to give you guidance.

Ring Size Table

How do I know what Bangle Size to choose?
Due to popular demand our Chrysoprase and Amethyst Bangles are now available in two sizes. Please see the chart below for guidance or if you are still unsure then please e-mail [email protected] or call +44 (0) 20 3397 8402.

Bangle Size Table

What length are your necklaces?
The standard length of our necklaces is 18”. However, please check the product description as some lengths may vary.

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