Our Terms & Conditions have been written to comply with current UK legislation. These Terms & Conditions apply to the use and access of this Website and for orders made from this Website. By accessing this Website and/or placing an order, you agree to be bound by these Terms & Conditions.

Business Details

Davina Combe Jewellery
PO BOX 70661
London
SW1P 9XW

Telephone: +44 (0) 20 7828 3629
E-mail: info@davinacombe.com

Products
All jewellery on this website has been designed by Davina Combe. Items are made out of 18ct yellow gold vermeil and sterling silver. 18ct yellow gold vermeil is a term used to describe sterling silver metal that has been plated with 18ct yellow gold. Other materials used will be semi-precious stones and fresh water pearls.

Items that have a total silver metal content that exceeds 7.78 grams or above have been hallmarked which is a requirement by UK Law.

Please note that some designs may include gemstones that possess decorative inclusions, which enhance the stones’ individual nature.

Disclosure
We aim to ensure that all photographs are a clear representation of each product. However as a result of the individual nature and composition of gemstones and fresh water pearls items may vary slightly in colour from those displayed on the website. This can also be caused by variations in computer monitors. Davina Combe Jewellery reserves the right to sell jewellery that has minor differences to the products photographed.

Please be aware of measurements given in the product descriptions to give you an idea of scale, since photographs can sometimes be misleading.

Ordering and Payment
To place an order with Davina Combe Jewellery please follow the instructions given online and in the FAQs section. Once you have completed your shopping you will be sent to a secure card site where it will be possible to pay using any of the following:

• Visa Credit, Debit and Electron
• MasterCard
• Maestro (UK)

Full payment for the price of the goods must be received before your order can be accepted and processed. The acceptance of your order establishes a contract between you (the Customer) and Davina Combe Jewellery (the Supplier) to supply you with the jewellery items as described in the product description. Davina Combe Jewellery reserves the right to reject orders should they not pass our security checks.

A confirmation e-mail of your order will be sent to you within 24 hours. As the Customer it is your responsibility to supply the correct details and check that your e-mail mailbox is in good working condition and is able to receive incoming communications.

All credit card transactions on this site are handled securely by our payment provider PayPal, a secure online payment gateway that encrypts your card details in a secure host environment. All payments will be subject to the buyer protection offered by that party. PayPal is fully compliant with payment card industry data security standards (PCI DSS).

Prices
All prices on the website are shown in UK pounds sterling (£). Davina Combe Jewellery reserves the right to alter prices of products on this website at any time without notice. Currently Davina Combe Jewellery is not a VAT registered company so prices are not inclusive of VAT.

Postage and packaging will be added to all orders at checkout. Please see Delivery & Returns policy for further information.

Delivery
All orders that are placed on items that are in stock are shipped within 1-2 working days of your order being placed, unless otherwise stated in the product description. In the rare circumstance of the item you order not being immediately available, you will be contacted within 24 hrs to discuss appropriate action. This may involve details of expected delivery times or a substitute product, which could incur a part refund or extra payment as required, or full refund.

The goods will be delivered to the delivery address provided by you at the time that the order was placed. All orders posted to UK addresses require a signature on arrival. The following method of postage is available at the checkout:

UK Delivery: £5.95

UK deliveries will be sent via Royal Mail Special Delivery, which is a fully trackable next day delivery service.

International Delivery: £12.00

International deliveries will be sent via Royal Mail Airsure, which is a fully trackable service. Orders will arrive within 7-10 days.

If you need your order by a certain date please e-mail orders@davinacombe.com or call +44 (0) 20 7828 3629 and every effort can be made to ensure that your item arrives with you on time.

Please note that we cannot be held responsible for any third party involvement where delays occur to deliveries. If you are concerned you have not received your parcel please contact us via email at orders@davinacombe.com or call +44 (0) 20 7828 3629.

Packaging
Your jewellery will be individually packed in a Davina Combe Jewellery box. Please be assured that every effort will be made to ensure that items are packed securely and safely.

Returns Policy
Davina Combe Jewellery hopes that you are pleased with your item, but if you are not then you may return it to us for a refund or exchange it for another item of jewellery within 7 days of receipt.

To return your item simply e-mail returns@davinacombe.com or call +44 (0) 20 7828 3629 within 7 days of receipt quoting: your invoice number, name and address, details of the product and the reason you wish to return the item. We will then contact you and advise you on how to proceed. It is your responsibility to notify us within 7 days of receipt. We will not process claims for goods to be returned of exchanged after this period of time.

To ensure that you are eligible for a refund you must have proof of purchase (original invoice number), there must be no evidence of wear and you must return the item in all of its original packaging. Items where there is evidence that they have been worn and items that do not have their original receipt and proof of purchase will not be accepted for a refund or exchange. Davina Combe Jewellery reserves the right to reject returns and exchanges.

If items are returned for refund or exchange not in their original packaging, or if that packaging is damaged, then the amount your are refunded will be issued 10% less of the original purchase price and any exchanges will be subject to a decrease of 10% of the original purchase price.

A returned item remains your responsibility until it reaches us and the cost of returning the item to us is your responsibility. It is advised that you send it via Special Delivery since we cannot be held responsible for returns that are lost in transit.

Your original postage costs will not be refunded unless the item you received was sent in error. Please note that you will have to pay for postage of the new item if you choose to exchange your item.

Exceptions
Please note that for reasons of hygiene, we are unable to offer refunds or exchanges on earrings, unless the items are faulty on receipt.

Faulty Items
Every effort is made to ensure that items are always packed securely and safely. However, should you receive a faulty or damaged item, please contact us within 7 days of receipt. We will not process claims for goods received as faulty after this period of time.

Cancellation
If you wish to cancel your order it is advised that you contact us immediately before it is too late and your ordered has already been processed.

Privacy & Security
Davina Combe Jewellery will not share your e-mail, postal address or any other details with any third party. If you join our mailing list, your e-mail address will not be passed on to any third party and will only be used for Davina Combe Jewellery newsletters, promotions, events and notifications of new products. You can unsubscribe to this service at any time by e-mailing info@davinacombe.com.

Once you have made a purchase with Davina Combe Jewellery you will automatically be added to our mailing list. If however you do not wish to be contacted simply e-mail info@davinacombe.com and we can ensure that you are removed from our mailing list.

Our payment provider PayPal handles all credit card transactions securely. Payments will be subject to the buyer protection offered by that party. We do not store financial information or personal information anywhere on this site. We do not store credit card details nor do we share customer details with any third parties.

Governing Law
Any legal issues arising as a result of this website shall be governed by English Law.

Disputes
To resolve any disputes please contact Davina Combe Jewellery on +44 (0) 20 7828 3629 or e-mail info@davinacombe.com

Site content
This website does not contain any content that is unsuitable for minors or offensive material. However, we cannot be held responsible for the content of any third party websites that provide links to this site or that are linked from this site.

The Stone Guide featured on this website has been created with the sole purpose of giving you an insight into a variety of gemstones that often feature in Davina Combe Jewellery designs. It has been formed through extensive research using various publications, the World Wide Web and other materials. Davina Combe is not a qualified gemologist and the content included is intended to inform and be for the purpose of guidance only.

Copyright
The contents of this site may only be used for personal, non-commercial use. Davina Combe takes special care to design distinctive and individual pieces and takes intellectual property very seriously.

Rules for online conduct
By using this service, you agree that you will not attempt to undermine the integrity of this website.

Limitation of Liability and Warranty
THE CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER’S OWN RISK. SERVICES ARE PROVIDED ‘AS IS’, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.